Thank you for shopping at www.hills2oceans.com . We strive to ensure your complete
satisfaction with every purchase. Please read our return policy carefully to ensure a smooth
process: We accept returns only under special circumstances and specific terms and
conditions. Please contact us to know about the detail terms and conditions.
- Initiating a Return:
- To Initiate a return, please contact our customer service team within 3 working days of
receiving your order. You can reach us at hills2oceans@gmail.com. - Please provide your order number and photographs of the package and of the product.
- Return Conditions:
- Returned items must be unused, in the same condition that you received them, and in
their original packaging.
- Cancellation of Orders:
- Once an order has been placed, it can only be cancelled before it has been shipped. If
you wish to cancel an order, please contact us as soon as possible. If not informed within 1
day after placing an order, we cannot cancel your order as it may be shipped by the next
day.
- Refund of Cancelled Orders:
- Upon receiving your order cancellation request, we will process your refund and it will be
issued to the original method of payment used during the purchase.
- Damaged Shipments:
- If your order arrives damaged, please contact us immediately with order details,
photographs of the damaged product and of the package. - We will work with the shipping carrier to file a claim and replace the damaged items. We
cannot process the request if not informed within three working days after receiving the
order.
- Contact Us:
- If you have any questions about our return policy or need assistance with a return,
please contact our customer service team at hills2oceans@gmail.com.
We appreciate your understanding of our return policy. Our goal is to ensure your experience
with www.hills2oceans.com is positive and hassle-free. Thank you for choosing us for your
fishing tackle needs!
Sincerely,
Team
HILLS 2 OCEANS
www.hills2oceans.com